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Terms and conditions

Excellent service

Very reasonable price for works carried out, by an outstanding team of professional heating engineers.

Leonard, Cleveland


This agreement applies as between you, the User of this Web Site and 0800 REPAIR, the owner(s) of this Web Site.Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“0800 REPAIR Gas” means 0800 REPAIR Gas, a subsidiary of Pacifica Group Limited, Pacifica House, The Venter Building, Houghton le Spring, Durham, DH4 5RA;

“Service” means collectively any online facilities, tools, services or information that 0800 REPAIR Gas makes available through the Web Site either now or in the future;

“System” means any online communications infrastructure that 0800 REPAIR makes available through the Web Site either now or in the future.This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by 0800 REPAIR Gas and acting in the course of their employment; and

“Web Site” means the website that you are currently using ( and any sub-domains of this site (e.g. unless expressly excluded by their own terms and conditions.

Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of 0800 REPAIR Gas, our affiliates or other relevant third parties.By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by 0800 REPAIR Gas.

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Web Sites

This Web Site may contain links to other sites.Unless expressly stated, these sites are not under the control of 0800 REPAIR Gas or that of our affiliates.We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site without prior permission.Deep linking (i.e. links to specific pages within the site) requires the express permission of 0800 REPAIR Gas. To find out more please contact us by email at info[at] or by post at the address shown above.


Use of the Web Site is also governed by our privacy policy which is incorporated into these terms and conditions by this reference. If you want access to the full Privacy Policy, then send your request to info[at]


0800 REPAIR Gas makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis.We give no warranty that the Service will be free of defects and / or faults.To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

0800 REPAIR Gas accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

To the maximum extent permitted by law, 0800 REPAIR Gas accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

Nothing in these terms and conditions excludes or restricts 0800 REPAIR Gas’s liability for death or personal injury resulting from any negligence or fraud on the part of 0800 REPAIR Gas.

Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


All notices / communications shall be given to us either by post to our Premises (see address above).Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

Law and Jurisdiction

These terms and conditions and the relationship between you and 0800 REPAIR Gas shall be governed by and construed in accordance with the Law of England and Wales and 0800 REAPIR Gas and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

September 2016

10 year warranty

When you purchase a new boiler from 0800 Repair you will receive a manufacturer backed warranty of up to 10 years. 10-year warranty on gas and LPG boilers. Subject to an annual service at the customer’s expense. Value boilers come with a 2-year warranty. To keep your warranty valid, and to ensure that your boiler is operating safely and effectively, it is recommended that you have your boiler service annually by a Gas Safe Registered engineer.

0% Finance

0% APR Representative. Finance is subject to status, affordability assessment and credit checks. Applicants must be over 18 years old. Terms and conditions apply. Credit is provided by Hitachi Capital Consumer Finance, 2 Apex View, Leeds, LS11 9BH, a division of Hitachi Capital (UK) PLC, Authorised and Regulated by the Financial Conduct Authority.

Claim £300 scrappage discount

This scrappage offer is available for domestic properties only and boiler output up to 30kW. It excludes warm air units, oil and LPG installations.

This offer is only available on specific boilers which will be detailed by our technical surveyor. The discount is off the cost of the boiler only and will be applied at the point of sale. This offer cannot be used in conjunction with any other 0800 Repair offer.

£300 scrappage allowance only applicable to installation of Vailant Pro 28HE boiler. 5 year manufacturer warranty on gas boilers included with installation.